Intelligent Contact/Enquiry Forms
Our eCatalyst Enquiry forms not only look great and are incredibly easy to fill in, they are intelligent and ensure all your customers details are filled in as accurately as possible. Not only that, they are integrated directly with the Customer Relationship Manager (CRM) and Customer Databases so you can track these now, and at any time in the future.
Keeping online Contact & Enquiry Forms as simple to fill in as possible is absolutely essential for usability, but your forms have to be well formed and create accurate information. Our eCatalyst online Contact & Enquiry Forms are built to check all required fields, ensure emails are entered in a correct format and contain robust anti-spam devices to ensure your online forms are not creating unwanted emails from Spammers.
The online forms will show a 'successfully sent' message to the customer filling in the form, and will send a nicely styled HTML email to the customer to confirm this was received and is being followed up etc.
This information is sent to you in a 'workflow' email, and if required even a phone TXT so you can call them back before they have even left the computer!
This information is tracked against the customer (or potential customer) using their email address (their unique identifier) and future emails will always be tracked and recorded against the same email. You can even create automated Workflow Follow-Ups so that you don't forget to get back to someone!
We will create the information YOU require on your online Contact & Enquiry Forms, and we will build the HTML email Templates used for all customer email responses.
All you need to run your online business & website!
Our Adobe driven eCommerce websites provides you with an extremely powerful online shop, but there is so much more to our eCommerce websites than just eCommerce - they are a complete business websites too. Our websites come with a powerful Content Management System (CMS), a full Customer Relationship Manager (CRM), built-in Statistics & Reporting, and a powerful Email Campaign Manager - plus a lot more!